Categories: Troubleshooting

Document upload issues on assessments are commonly caused by a slow Internet connection or an issue in the attempted file. Please follow the below suggestions if you are experiencing issues uploading your document The file should not exceed 20 MB and should have one of the following extensions: .doc, .docx, .png, .jpg, .jpeg, .gif, .xls,.xlsx, […]

Load time issues on assessments are commonly caused by a slow Internet connection or the computer you’re using. Please follow these steps to troubleshoot the problem. Clear the cache, cookies, and history from your browser. Then close the browser and reopen it. When you’re taking the test, make sure that all other applications that use […]

If you encounter an error message while completing a pre-employment assessment, please close the browser and try again. You can resume your assessment session by logging back in using exactly the same information (First Name, Last Name, and Email Address) that you used initially.    

All common methods for answering simulation questions will be accepted as a correct answer, unless the directions state a specific method to be used. Be sure to take into consideration the task at hand and the method of completion. Also note that we recommend using a computer or laptop and a strong/stable internet connection, as […]

Load time issues on assessments are commonly caused by a slow Internet connection or the computer you’re using. Please follow these steps to troubleshoot the problem. Clear the cache, cookies, and history from your browser. Then close the browser and reopen it. When you’re taking the test, make sure that all other applications that use […]

If you are experiencing issues with uploading content to the assessment, kindly ensure that all system requirements have been met.

If you are requested to complete an assessment with voice and video requirements and do not have the proper testing equipment, please contact the hiring company directly for assistance with device accommodations.

If you are experiencing issues where the record button or attempts are unavailable, the timer set for the question may have expired or the maximum number attempts has been reached.

Voice and video issues on assessments are commonly caused by a setting on the device or browser you are using. Please follow these steps to troubleshoot the problem. Ensure that your device browser and software are up to date. Clear the cache, cookies, and history from your browser. Ensure that access to your camera and […]

Some questions are set to have an individual timer. If the timer for the question has expired, your response provided in the allowed time will be recorded and the question will be marked as expired.

eSkill is the hosting site for company testing, and therefore, we are unable to provide any insight into the answers or methods of answering assessment questions. Should you have any questions or inquires on the results or methods of answering questions, kindly refer to your point of contact from the hiring origination.

eSkill is the hosting site for company testing. We do not issue the assessment, assessment ID or results. If you were requested to take an assessment and received an inactive assessment link or ID, please contact the hiring company directly for further information regarding a new link.