Customer Service Assessments to Hire Hospitality Professionals

The Statistics Speak for Themselves

Hospitality 2

According to HCareers, the time to hire for hospitality jobs increased by 7% last year.

Hospitality 1

A study conducted by HCareers shows the hospitality industry employed 16,256,000 people in the first quarter of this year–a 3% gain over last year.

Statistical Test

HCareers reported that hospitality job openings reached a peak high at the end of last year with 31% year-over-year growth.

Top Skills and Abilities to Look for in Hospitality Professionals

Use eSkill’s hospitality skills tests to build front desk and event planning teams that will keep your customers happy and drive repeat business.


Good verbal communication skills and the ability to stay positive, use persuasive language tactfully, and manage angry customers effectively.

Customer Service

Good listener with excellent multi-tasking, and problem-solving abilities.

Event Planning & Management

Plan, schedule and facilitate small and large group events such as meetings, conferences and conventions.

Hospitality Tests You Should Use

Standard Job-Based Tests: Use our tests for Hospitality Associate, Hospitality Manager, Event Coordinator, Food & Beverage Cashier, Front Desk Clerk, and more.

Standard Subject-Based Tests: Test candidates for skills in Event Planning, Food and Beverage Service, Front Desk, Guide and Tour Operations, and Room Service Management. Quickly customize tests of any length and combination of subjects.

Customize From Over 800 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from Customer Service, Business Communication, Tour Operator Concepts, Food and Beverage, and more.

Simulations: Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. We can also create custom simulations on request.

Situational Judgement Tests (SJT): Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs.

Upload Your Own Content: Create hospitality skills tests using your own content and questions and use eSkill Author to customize them to maeet your specific needs.

Hospitality Clients

Shebin Hassan

Executive Director

Flora Hospitality

“We have started using the E-mail Etiquette subject for testing various secretarial positions and are planning to roll this out for screening sales and reservation staff as well. We see any external form of communication from our staff to our stakeholders as representing the image of our firm.”

Why Choose eSkill Hospitality Assessments?

  • eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation fit within your hiring process.
  • Flora Group Hotels – Dubai, Foxwood Casinos, and hundreds of other companies use Skill’s hospitality skills tests. Learn why.
  • Include Video Interview questions in your assessments for a seamless, complete candidate evaluation experience.
  • Select from more than 800 standard tests or easily customize tests from thousands of hospitality and other topics relevant to your job or training requirements.
  • eSkill will help your organization hire better-qualified hospitality staff more quickly with defensible compliance.

Looking for More?

Learn about specific solutions designed for your needs, read client success stories and review integration options.

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Why eSkill

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