Talent Impact Leaders


Elaine M. Coffman

Senior Vice President, Human Resources, Majorel

Ms. Coffman offers more than 30 years of human resources management experience, including 22 years in the BPO environment. Prior to joining now Majorel in October 2014, she was VP of HR for Advanced Call Center Technologies, headquartered in Berwyn, Pennsylvania. Prior to that she served as Vice President of Global Training and Development for iQor. In addition to her Human Resource experiences, Ms. Coffman functioned as VP, Operations, for an inbound call center project, from August 2009 to June 2011. Prior to this she was Vice President, Talent, for six iQor call centers.

Her prior experience includes eight years as Regional Human Resource Director, OSI Collection Services, Inc. servicing 4 industry-specific divisions located in 26 OSI offices across 20 states. Her responsibilities include the oversight and development of recruitment, training, leadership development, associate relations, retention, succession planning, and change management.

Prior to joining OSI in January 2000, Ms. Coffman served nine years as Director of Human Resources for Florida Wire and Cable, Inc., Jacksonville, FL. From 1988 to 1991, she was Director of Human Resources, Quality Assurance and Program Evaluation, for Gateway Community Services in Jacksonville. She served as Plant Personnel Manager for Cargill, Inc., in Jacksonville, from 1985 to 1988.

Ms. Coffman is a current member of the Society of Human Resource Managers (SHRM), in addition to having served on the board of numerous professional organizations.

During her career, Ms. Coffman has earned a number of professional-related awards:

  • Worldwide Who’s Who, 2012
  • Human Resources Certification Institute, SPHR Certification, 2004
  • University of North Florida Distinguished Alumni Award, 1998
  • Florida Times Union EVE Award for Employment, 1996
  • First Coast Manufacturers Association Education Award, 1996
  • First Coast Manufacturers Assoc. Outstanding Committee Member, 1994
  • Who’s Who Registry of Rising Young Americans, 1993

Ms. Coffman holds a Masters degree in Human Resource Management from the University of North Florida, Jacksonville, Florida; a Bachelor of Business Administration degree from the same university; and an Associate in Applied Science degree from Onondaga Community College, Syracuse, New York.

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Hannah Filley

Founder, HK Organizational Solutions

Hannah Filley (previously Komorny) founded HK Organizational Solutions in 2020 to provide professional expertise to public sector hiring departments in transitioning to modern, defensible hiring practices.

She holds a Master’s Degree in Organizational Psychology from Alliant International University, is a member of the Personnel Testing Council of Southern California, and holds CSPCA’s Merit Academy and IPMA-CP certifications.

She has over seven years of psychometric expertise and test development/validation experience within the academic, private, and public sectors. Hannah has worked with over 100 companies and clients for test administration, results analysis, test creation, revision, and validation.

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Michael R. Frazier


At the helm of acclaimed ventures like Work + Brain, Peak Employment Solutions LLC, and Successorized, Inc., Michael’s innovative strategies have redefined how businesses engage with staffing agencies, especially during unpredictable economic terrains.

His book, “Unlocking Greatness: The M.I.N.E. Field Method Guide to Extraordinary Human Achievement,” serves as a beacon for companies navigating the complexities of talent acquisition and retention. Moreover, “The Little Guide to Big Growth through the Intelligent Utilization of Staffing” has become an indispensable resource for businesses seeking to thrive in today’s dynamic environment. Readers eagerly anticipate his forthcoming insights in “Wabi@Work” and “That Much More!”

As the challenges in the staffing and human resources world continue to evolve, Michael’s insights and pioneering solutions offer a guiding light. Michael is a resource not just to navigate but thrive in the face of change.

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Annette Gonzalez

Senior Manager, Learning & Development, Apria

Annette Gonzalez is a Senior Manager with over 10 years of experience in the Healthcare Industry. She brings “on the field” experience and expertise to her role along with a dedication to servant leadership. For the past 5 years she has supervised Apria’s tenacious Learning & Development Training team.

While at Apria she participated in a BPO launch in 2015, led training efforts to decentralize customer service operations in 2019, and most recently, created a Senior/Lead certification program. Since the inception of the Senior/Lead program, Apria has certified 107 Senior/114 Lead positions. Additionally in 2020 she led the RM Training team to revamp all curriculums and implement self-paced training as well as gamification while assisting with implementation of candidate skills assessment.

During her spare time Annette enjoys growing vegetables in her home garden, sewing scrub caps for local hospitals, and enjoys hiking with her dogs.

Brice Laris

Brice Laris

Manager Human Resources, Cimetrix

Brice A. Laris finds, trains, and develops the best software team in the industry in his role as Human Resources Manager for Cimetrix, a Utah based company. Previously, Brice worked for Rocky Mountain Power for 14 years as a staffing manager, HR business partner and corporate trainer. Brice also worked for eight years at Discover Card in a variety of roles including IT, customer service manager and senior training specialist. A proud Parson, now Griffin, Brice is a graduate of Westminster College with dual bachelor’s degrees in business and communication; and a master’s degree in professional communication. In his time away from work, Brice, and his husband Kevin, enjoy traveling the world, watching Star Trek and attending as much live theatre as possible. Brice and Kevin are the proud dads of three cats: Chris Pine, Noonian Soong and Harry Kim. Brice is also on the board of directors for Volunteers of America of Utah, chairing the Human Resources Committee.

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Chitquita McCarthur


Chitquita McCarthur, MBA is a Certified Human Resources professional with over 22 years of Human Resources and Management experience. She is currently employed with Acceptance Insurance as the Director of Talent Acquisition and is responsible for managing and leading a Senior Talent Acquisition team, while developing and deploying transformative talent acquisition practices and drive strategic human capital outcomes for the company.

Chitquita has her master’s of Business Administration from Bethel University her bachelor’s of Business Administration in Human Resources Management from Middle Tennessee State University. Chitquita holds the designation of certified Professional in Human Resources (PHR), is a certified Targeted Selection Interviewer Trainer from Development Dimensions International (DDI).

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Michael J. Milbier

Leadership and Organizational Developer, PSCU

Results focused organizational development leader with over 20 years of experience delivering leadership programs, executive coaching, organizational effectiveness, succession planning, organizational change management, global universities, and cultural transformation.

Michael has worked or consulted with a wide variety of organizations: MassMutual, E&Y (client’s HP, Sprint, Ford), Levi Strauss, Logitech, Globalfoundries Seagate and PSCU. Michael also worked as an expat in Singapore and had his own consulting company in the Philippines.

Michael’s academic and professional credentials include: Masters in Organizational Development, Masters of Business Administration, Educational Degree Specialist (Ed.S), graduate coaching certificate, and is certified in over 30 assessments (e.g., MBTI, MSCEIT, 360’s, etc.)

Nicole Peek

Nicole Peek

Director of People and Culture, Pacifica

Hired at Pacifica in 2013 as an Office/HR Manager, Nicole has seen exponential growth at Pacifica Trucks, LLC. There were approximately 20 employees when Nicole started, and she built Pacifica’s HR Department from scratch. Nicole considers herself a highly empathetic person, loves people, and feels that human resources is a career path that she would like to stay on until retirement. Being the only “department of one” at the company, Nicole spends her days connecting with the employees and advising the management and executive teams in proper ways to handle various labor and employment issues. She hopes to be able to continue to establish meaningful programs for the Pacifica team that will help them all to grow and develop.

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Darian Probetts

Talent Acquisition Advisor, Canadian Nuclear Laboratories

Human Resources Professional with experience in assisting with and fulfilling organizational staffing needs and requirements. I offer versatile office management skills and proficiency in Microsoft Office programs and Information Management Systems. Strong planner and problem solver who readily adapts to change, works well in a team and independently, and exceeds expectations. Able to handle multiple priorities and meet tight deadlines without compromising quality. Flexible and hardworking with a strong drive to succeed. Currently employed with Canadian Nuclear Laboratories as a Talent Acquisition Advisor fulfilling all recruitment needs through full cycle recruitment, sourcing and workforce planning. With a hiring fulfillment of approximately 80-100 jobs a year, I work with both high volume recruitment and niche markets. I love being able to make a positive impact for those around me in helping candidates find their dream jobs and be able to contribute to a greater purpose.

Jessica Wagner

Jessica Wagner

Manager, Recruiting, Vatica Health

Jessica Wagner has over 15 years of HR/Talent Acquisition experience across a variety of industries including: communications, IT, electronic payments, and healthcare. Currently she leads the recruiting team at Vatica Health with wisdom, intuitive insight, and a winsome enthusiasm. She ensures that they develop trustworthy relationships with both hiring teams and candidates.

She has proven herself to be a high energy, multi-disciplined talent professional with an ability to anticipate and respond to the needs of customers, leaders, and team members. Her diverse professional background enables her to provide strategic, real-time solutions in areas including:
talent acquisition, talent management process development, interview resource development,
ATS implementation and optimization, employer branding and talent networking. She also has an extensive knowledge of HR Generalist affairs including benefits and compensation, HR policies development, staff development, conflict resolution, legal compliance, recruitment, pay, conditions of employment and diversity issues.

Jessica holds 6 recruiting certifications from AIRS that includes the: Professional Recruiter Certification (PRC), Certified Internet Recruiter (CIR), Certified Technical Recruiter (CTR),
Certified Diversity and Inclusion Recruiter (CDIR), Certified Social and New Media Recruiter (CSMR),
Certified Military Veteran Recruiter (CMVR)

During her spare time she volunteers with the help of a local dance studio to make tutus and capes for children with disabilities and long-term/critical illness.

Juli Weber

Juli Weber

Human Resources | Leadership Development Director, CONSERVICE

Juli Weber has been a training and HR professional for over 16 years, training individuals, managers and leaders in companies big and small, around the country and across industries. Juli is now the Director of Leadership Development, and was most recently the Director of Talent Acquisition at Conservice, a national leader in utility billing management, based in Logan UT.

In the past, Juli has worked for Malouf, The Purch Group Inc, the Huntsman School of Business as an adjunct professor, the Campbell Soup Corporation and the Pepperidge Farm brand, YESCO Electronics, and Hollywood Video in training and HR roles. Juli has also been a trainer for BATC’s Custom Fit program, since 2009, working with companies around
Northern Utah.

Juli is a Utah State University graduate with a master’s degree in Instructional Technology and Learning Sciences and also has a Master of Management degree from the University of Phoenix-Online. She holds the PHR and SHRM-CP national certifications and has served on Bridgerland SHRM chapter board, for the past 10 years. She also served as the Conference Chair for the Utah Human Resource State Council (UHRSC), from 2016 to 2018. Juli currently serves on the board of directors for the Cache Arts and the United Way of Cache Valley.

Juli has been a speaker for National ATD, Utah Crossroads HR Conference, Utah ATD Conference, Utah ATD and Bridgerland SHRM chapters, Training Magazine Network, HR Tech Summit for North America and was a co-facilitator at Learning Solutions Conference & Expo.

Juli has been married to her sweetheart, Mike for 25 years and together they have 2 awesome adult children. In her spare time, Juli likes to read, watch movies and craft.

Upcoming and On-demand Talent Impact Webinars

WEBINAR: How to Leverage Skills Testing to Upskill & Reskill Employees

December 12, 2023
8 AM PT / 11 AM ET

WEBINAR: How Acceptance Insurance Achieved 100% Recruiting Success for Sales Roles

October 10, 2023
8 AM PT / 11 AM ET

WEBINAR: How to Cut Through the Clutter to Stop Losing the Best Candidates

On-Demand Webinar: The Importance of Internal Skills Testing Libraries for Schools and Cities


On-Demand Webinar: How to Standardize Your Recruiting Process


On-Demand Webinar: How Assessments Helped Us Reinforce Culture


On-Demand Webinar: 3 Key Factors to Improve Your Hiring Success


On-Demand Webinar: Staffing Agencies: How to Leverage Assessments to Drive More Revenue


On-Demand Webinar: Customized Skills Testing for Public Sector Agencies


On-Demand Webinar: How to Develop a Manager Leadership Program


On-Demand Webinar: Creating Barrier-Free Hiring Opportunities for Large-Volume Recruitment


On-Demand Webinar: How to Scale Recruiting Call Center Staff in Healthcare


On-Demand Webinar: How to Manage BIG Changes in Recruiting & HR