Ms. Coffman offers more than 30 years of human resources management experience, including 22 years in the BPO environment. Prior to joining now Majorel in October 2014, she was VP of HR for Advanced Call Center Technologies, headquartered in Berwyn, Pennsylvania. Prior to that she served as Vice President of Global Training and Development for iQor. In addition to her Human Resource experiences, Ms. Coffman functioned as VP, Operations, for an inbound call center project, from August 2009 to June 2011. Prior to this she was Vice President, Talent, for six iQor call centers.
Her prior experience includes eight years as Regional Human Resource Director, OSI Collection Services, Inc. servicing 4 industry-specific divisions located in 26 OSI offices across 20 states. Her responsibilities include the oversight and development of recruitment, training, leadership development, associate relations, retention, succession planning, and change management.
Prior to joining OSI in January 2000, Ms. Coffman served nine years as Director of Human Resources for Florida Wire and Cable, Inc., Jacksonville, FL. From 1988 to 1991, she was Director of Human Resources, Quality Assurance and Program Evaluation, for Gateway Community Services in Jacksonville. She served as Plant Personnel Manager for Cargill, Inc., in Jacksonville, from 1985 to 1988.
Ms. Coffman is a current member of the Society of Human Resource Managers (SHRM), in addition to having served on the board of numerous professional organizations.
During her career, Ms. Coffman has earned a number of professional-related awards:
- Worldwide Who’s Who, 2012
- Human Resources Certification Institute, SPHR Certification, 2004
- University of North Florida Distinguished Alumni Award, 1998
- Florida Times Union EVE Award for Employment, 1996
- First Coast Manufacturers Association Education Award, 1996
- First Coast Manufacturers Assoc. Outstanding Committee Member, 1994
- Who’s Who Registry of Rising Young Americans, 1993
Ms. Coffman holds a Masters degree in Human Resource Management from the University of North Florida, Jacksonville, Florida; a Bachelor of Business Administration degree from the same university; and an Associate in Applied Science degree from Onondaga Community College, Syracuse, New York.