Industry-Leading Customer Service Skills Tests
The Statistics Speak for Themselves
According to a survey conducted by Sage Software,
86% of clients are willing to pay more for great customer service.
40% of clients buy more when they receive great customer service.
Excellent customer service and support attract additional customers whose business is worth up to 10x the amount they initially spend.
Top Skills and Abilities to Look for in Customer Service Professionals
With our customer service skills assessments, you can easily evaluate candidates and hire the best for your client support team.
Excellent Verbal and Written Communication Skills
The ability to communicate effectively over the phone and via email and chat, good listening skills, and a positive attitude are just a few criteria you need to evaluate when hiring for customer service and support jobs.
Specialized Product or Technical Knowledge
A good understanding of the product or service you sell and the value it offers clients is important as well as the ability to answer technical questions. Depending on the nature of your business, you might consider evaluating candidates’ mechanical aptitude, ability to read blueprints or troubleshoot software technical issues.
Good Problem Solvers
A good customer service or support rep can turn problems into solutions and transform unhappy customers into loyal evangelists for your company. So, prompt issue resolution and good follow-up skills are essential.
Customer Service Tests You Should Use
Standard Job-Based Tests: Includes standard tests for jobs such as Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, Desktop Support Specialist, and more.
Standard Subject-Based Tests: Microsoft Office ® Simulations such as MS Windows 10, Typing and Data Entry Skills, Inbound Call Center Simulation, Digital Literacy Simulation, Mechanical Aptitude, and Technical Skills.
Customize From Over 600 Modular Subjects: Generate a multi-subject customer service skills test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-mail Etiquette, and Multitasking Simulation.
Simulations: Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. We can also create custom simulations on request.
Situational Judgement Tests (SJT): Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs.
Upload Your Own Content: Generate a multi-subject customer service skills test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-mail Etiquette, and Multitasking Simulation.
Customer Service Clients
Why Choose eSkill Customer Service Assessments
- eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.
- Amazon, 1-800 Contacts, Spotify, Sitel, Sutherland Orvis, and hundreds of other companies use eSkill’s customer service assessments. Learn why.
- Include Video Interview questions in your assessments for a seamless, complete candidate evaluation experience.
- Select from over 800 standard tests or easily customize assessments from thousands of topics relevant to your job or training requirements.
- eSkill will help you hire better-qualified customer service and support reps more quickly with defensible compliance.
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eSkill provides the most relevant and valid pre-employment assessment tests for skilled jobs.
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Small business and enterprise solutions for evaluating candidates’ skills quickly, easily, and accurately.
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