Industry-Leading Customer Service Skills Tests

The Statistics Speak for Themselves

According to a survey conducted by Sage Software,

Call Center 1

86% of clients are willing to pay more for great customer service.

Call Center 2

40% of clients buy more when they receive great customer service.

Call Center 3

Excellent customer service and support attract additional customers whose business is worth up to 10x the amount they initially spend.

Top Skills and Abilities to Look for in Customer Service Professionals

With our customer service skills assessments, you can easily evaluate candidates and hire the best for your client support team.

Excellent Verbal and Written Communication Skills

The ability to communicate effectively over the phone and via email and chat, good listening skills, and a positive attitude are just a few criteria you need to evaluate when hiring for customer service and support jobs.

Specialized Product or Technical Knowledge

A good understanding of the product or service you sell and the value it offers clients is important as well as the ability to answer technical questions. Depending on the nature of your business, you might consider evaluating candidates’ mechanical aptitude, ability to read blueprints or troubleshoot software technical issues.

Good Problem Solvers

A good customer service or support rep can turn problems into solutions and transform unhappy customers into loyal evangelists for your company. So, prompt issue resolution and good follow-up skills are essential.

Customer Service Tests You Should Use

Standard Job-Based Tests: Includes standard tests for jobs such as Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, Desktop Support Specialist, and more.

Standard Subject-Based Tests: Microsoft Office ® Simulations such as MS Windows 10, Typing and Data Entry Skills, Inbound Call Center Simulation, Digital Literacy Simulation, Mechanical Aptitude, and Technical Skills.

Customize From Over 600 Modular Subjects: Generate a multi-subject customer service skills test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-mail Etiquette, and Multitasking Simulation.

Simulations: Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. We can also create custom simulations on request.

Situational Judgement Tests (SJT): Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs.

Upload Your Own Content: Generate a multi-subject customer service skills test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-mail Etiquette, and Multitasking Simulation.

Customer Service Clients

Anna Simpson

Customer Service Trainer, Quaker, Tropicana, Gatorade (QTG) – a Unit of PepsiCo

Pepsico

“eSkill is a powerful tool that allowed us to determine if our training classes were adequate and efficient. The ease of the website and the tools they give you to create exactly what you need are phenomenal! I would recommend eSkill to anyone.”

Christa Foley

Recruiting Manager

Zappos

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get in the door. And this is key, because once a potential hire shows he/she possesses the skills necessary to do the job, our recruiters can concentrate on the second – and equally important – part of the screening process: the cultural fit. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Elaine M. Coffman

SPHR, Director, HR Business Partner CRM NA

Arvato

“After research and evaluation for a comprehensive and cost effective way to create online test for new hire assessments, we were delighted when we found eSkill. With easy to use features that help you either choose from a predefined test or produce our own, we are able to create, modify and edit tests quickly.”

Wanda Hatchett

Contact Center Scheduling Coordinator/Recruiter

Orvis

“We did demos with maybe six other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Before, we had so many open loops that we couldn’t close because they were out of our control. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Chris Marciano

Sr. Manager

Sutherland

“Great! Customer Service is amazing. Ability to create custom tests. Flexibility to listen to what we need and create then implement. Toooons of questions in the bank.”

Why Choose eSkill Customer Service Assessments

  • eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.
  • Amazon, 1-800 Contacts, Spotify, Sitel, Sutherland Orvis, and hundreds of other companies use eSkill’s customer service assessments. Learn why.
  • Include Video Interview questions in your assessments for a seamless, complete candidate evaluation experience.
  • Select from over 800 standard tests or easily customize assessments from thousands of topics relevant to your job or training requirements.
  • eSkill will help you hire better-qualified customer service and support reps more quickly with defensible compliance.

Looking for More?

Learn about specific solutions designed for your needs, read client success stories and review integration options.

Why ESkill

Why eSkill

eSkill provides the most relevant and valid pre-employment assessment tests for skilled jobs.

How It Works

How it Works

Small business and enterprise solutions for evaluating candidates’ skills quickly, easily, and accurately.

Our Clients

Our Clients

Learn how our clients have benefited from using eSkill.

Integrate

Integrate Your System

Already have an ATS, LMS or HRIS system? Learn how to integrate eSkill with your existing systems.

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