Industry-Leading Retail Skills Assessments

The Statistics Speak for Themselves

Retail 1

According to HubSpot, 68% of consumers will pay more for products and services if they have a good service experience.

Hospitality 2

A study conducted by Adobe showed that 54% of retailers said the customer experience is their most important focus area.

According To HubSpot

According to HubSpot, 68% of consumers will pay more for products and services if they have a good service experience.

Top Skills and Abilities to Look for in Retail Professionals

Use Warehousing and Retail Math skills tests to ensure candidates have the skills you need on your team.

Warehousing Skills

Knowledgeable about packaging, shipping, and inventory control as well as order fulfillment and stocking.

Computer & Math Skills

Good math skills and basic knowledge of computers, including MS Office and Internet.

Customer Service

Ability to understand and anticipate customers’ needs and see opportunities to sell complementary products and services.

Retail Tests You Should Use

Standard Job-Based Tests: Use our tests for Sales Associate, Customer Service Representative, Shipping Clerk, Distribution Center Manager, and more.

Standard Subject-Based Tests: Test candidates for skills like Retail Call Center Skills, Warehouse Pick and Pack Skills, Data Entry and Form Fill, Customer Service, and Basic Math. Quickly customize tests of any length and combine subjects.

Customize Tests By Choosing From Over 800 Modular Subjects: Generate a multi-subject test in seconds by handpicking your favorite topics and questions from the eSkill Test Library.

Simulations: Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. We can also create custom simulations on request.

Situational Judgement Tests (SJT): Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs.

Upload Your Own Content: Create retail skills tests using your own content and questions with eSkill Author and customize tests of any length with questions that cover a variety of subjects.

Retail Clients

Christa Foley

Recruiting Manager


“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get in the door. And this is key, because once a potential hire shows he/she possesses the skills necessary to do the job, our recruiters can concentrate on the second – and equally important – part of the screening process: the cultural fit. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Wanda Hatchett

Contact Center Scheduling Coordinator/Recruiter


“We did demos with maybe six other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Before, we had so many open loops that we couldn’t close because they were out of our control. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Tanisha Thibodaux

HR Generalist


“Before using eSkill, we didn’t have a way of assessing software skills or administrative capabilities. Since acquiring eSkill, we can now quickly assess internal and external candidates. I especially like the dashboard feature, which provides a snapshot to the user. I also like the options for emailing results.”

Julie Hietala

Sr. HR Business Partner

Culligan Soft Water Services

“Great Product, easy to use and even easier to customize! We love that it is easy to customize tests for our different needs. eSkill has been a fantastic solution for our pre-employment needs! eSkill has been a great product and we have had a wonderful experience working with customer support. They have a large inventory of subjects and questions to help us tailor tests to our specific needs. eSkill assessments are easy for us to administer to candidates and easy for our candidates to take online. Very rarely do our candidates have issues taking the tests online. We are very happy with our choice to use eSkill!”

Erin Sullivan

Human Resources Generalist

Attune Foods

“Great System that Meets a lot of Needs! eSkill is simple to use and easy to access. In the almost three years we have been using eSkill in our hiring process, we have had improved candidates for interviews. The testing is also super customizable! I have always had great customer service form eSkill and very consistent information all the years we have been working with them!”

Why Choose eSkill Retail Assessments?

  • eSkill makes testing for candidates’ job skills, cultural fit, and interview presentation easy.
  • Orvis, the Salvation Army, Bass Pro Shops, and hundreds of other companies use Skill’s retail skills tests Learn why.
  • Include Video Interview questions in your assessments for a seamless, complete candidate evaluation experience.
  • Select from more than 800 standard tests, and easily customize tests from thousands of topics relevant to your retail job and requirements.
  • eSkill will help your organization hire better-qualified customer service and salespeople more quickly, and with defensible compliance.

Looking for More?

Learn about specific solutions designed for your needs, read client success stories and review integration options.

Why ESkill

Why eSkill

eSkill provides the most relevant and valid pre-employment assessment tests for skilled jobs.

How It Works

How it Works

Small business and enterprise solutions for evaluating candidates’ skills quickly, easily, and accurately.

Our Clients

Our Clients

Learn how our clients have benefited from using eSkill.


Integrate Your System

Already have an ATS, LMS or HRIS system? Learn how to integrate eSkill with your existing systems.

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Learn how pre-employment assessments can help you reduce recruiting costs.

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