Category: Customer Service

U.S. companies are set to lose $83 billion every year because of bad customer retention strategies. Bad customer service costs companies over $3.7 trillion per year. In contrast, companies that deliver good service thrive because 86% of customers go out of their way to do business with companies that provide exemplary service. About 65% of your […]

In today’s competitive business environment, excellent customer service can mean the difference between achieving or missing your business goals and objectives. When you provide clients with an excellent service experience, they are likely to become loyal to your brand. Research shows that customers are 81% more likely to make subsequent purchases from your company if […]

Business leaders know that if they provide clients with excellent service, they will likely become repeat customers. A Zendesk study shows that if customers had a good experience during their first transaction with your company, they are 81% more likely to make subsequent purchases. It also shows that 71% will look for another company if […]

Many organizations underestimate the importance of customer service, which is a mistake because the quality of your service has a direct effect on your bottom line. A Hubspot study showed that 93% of customers seek out companies that deliver superior customer service, and 58% will pay more for excellent service. A Microsoft survey shows that […]

Did you know that 93% of customers will go out of their way to do business with companies that deliver superior customer service? When you provide an excellent service experience, your customers often become loyal to your brand. In fact, 58% of customers say they would be willing to pay more for excellent service. According […]

Almost 65% of a typical company’s revenue is from repeat business, and a 5% increase in customer retention can boost profits by 25% to 95%. Additionally, customers are 81% more likely to make subsequent purchases from your company if they had a good experience during their first interaction with your company. As businesses know, building […]

The success of your business is highly dependent on repeat business and customer loyalty. Almost 65% of a company’s business typically comes from repeat customers, and even a 5% customer retention increase potentially boosts profits by 25% to 95%. When you provide exceptional service, clients are more likely to become loyal to your brand. According […]

Do you underestimate the importance of customer service? If so, you are making a big mistake because the quality of the service you offer can affect your bottom line. An astounding 93% of customers will go out of their way to do business with companies that deliver superior customer service, and 58% say they would […]

When you provide an exceptional service experience for your clients, they are likely to become loyal to your brand. A Zendesk report shows that customers are 81% more likely to make subsequent purchases from your company if they had a good experience during their first interaction. A good part of your success depends on your […]

Organizations understand the importance of providing good service and know it improves client retention. So, they have increased their investment in customer service. However, service levels still do not meet customer expectations. Over 50% of consumers have not noticed any improvement in customer service, and 23% have said it has gotten worse.  When you provide clients with […]

Organizations know providing top customer service is critical because 61% of consumers say they would change brands if they had a negative customer service experience. Unfortunately, improving service quality is much easier said than done. Although companies have increased their investment in customer service, they are not meeting customers’ expectations. Studies show over 50% of consumers have not […]

Many of your organization’s current hiring challenges may be due to the unprecedented global talent shortage. This talent shortage makes it harder to find quality candidates, and you may feel you have no choice but to take your chances with the second-tier applicants you would not hire under normal circumstances. While these fringe candidates could […]