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SolvOne was founded in 2003 and is based in Portland, OR. It provides site-related services such as nationwide project deployments, dispatch execution management, and environmental compliance coordination support to companies in the petroleum industry.
SolvOne requires all new hires to complete a training program. With an attrition rate of 35%, management knew it needed a way to increase graduation rates. They also wanted to reduce the incidence of cheating. Many candidates were having others take the skills test for them.
They knew one way to improve training outcomes and graduation rates was to enhance quality of hire, which meant making fewer hiring “mistakes.” They also wanted to decrease the amount of time the HR team had to spend screening candidates. So, they began evaluating skills testing solutions.
Management and the HR team researched various products but knew they had found the perfect solution when they saw a demo of the eSkill Talent Assessment PlatformTM. They loved the extensive library of validated skills tests and saw that eSkill was easy to set up, learn and use.
Recruiters could create customized assessments tailored to specific job roles by choosing questions from multiple tests and adding their own questions. Management also saw the potential of using the eSkill Talent Assessment PlatformTM for employee development to improve training outcomes.
The SolvOne team implemented the eSkill Talent Assessment PlatformTM and integrated it with Crelate, their applicant tracking system (ATS). After a training and consulting session with their Dedicated Assessment Expert, the HR team could use it with minimal guidance. If they had a question, needed help creating skills tests, or wanted to implement strategic hiring or training initiatives, they could contact eSkill and instantly get help.
SolvOne purchased a Basic Subscription, implemented eSkill in April 2021, and accomplished its goal of improving training outcomes. Its new hire graduation rate from training classes has increased to 87.5%–a 26% increase over what it was before deployment.
The HR team screens call center applicants for basic PC skills, common sense, thinking, logic, and custom questions about the company and the job. Around 25% of applicants who take the skills test do not pass. This helps weed out unqualified candidates and the HR team no longer needs to provide a disclaimer to new employees telling them they may not pass.
The team also included video response questions in their eSkill solution to reduce cheating. As Jordan Scheufeli, Recruiting and Staffing Coordinator, explained, “We love the video response questions because we can ask questions via voice, video, or text, and candidates can respond in kind. We can also verify the right person is taking the skills test by asking applicants to show an ID.”
Request a demo to learn how skills tests can help you streamline your hiring process and improve training outcomes.
Click HERE to view Case Study.
