Click HERE to view Case Study.
A credit card company, which will remain anonymous, has a team of over 2,000 employees. With millions of credit card customers, their employees are crucial for ensuring operations are carried out efficiently and effectively. Credit customers have plenty of choices for lines of credit, and this credit card company leans on its staff to be part of the reason why its customers recommend them to friends and family.
This credit card company was experiencing high attrition and all the negative effects that come with it: strain on managers and training teams, poor on-the-job performance, and reduced morale among the staff, just to name a few of the issues. They knew they needed a comprehensive hiring assessment system to help reduce attrition and strengthen their team overall. The hiring team started evaluating hiring assessment companies, including Sparkhire, Verint, and Wepow and eventually moved forward with the eSkill Talent Assessment PlatformTM.
The hiring team at this nationwide credit card company moved forward with eSkill’s hiring assessments, finding the ease of use and extensive library to provide significant value. The team was able to create and tailor hiring assessment tests to their exacting needs. Additionally, it was clear that the eSkill hiring assessment library had the capabilities needed to reduce hiring time, hire quality candidates, reduce hiring errors, and decrease turnover.
After meeting with their Dedicated Client Success Manager for an eSkill Talent Assessment PlatformTM orientation, they were able to quickly incorporate the hiring assessment tests to ensure candidates had multiple skills, including MS Windows 98, bank teller skills, digital literacy, typing, and 10-key typing, just to name a few. By building the hiring assessment tests to suit their needs, the eSkill hiring assessments serve as an insightful tool for hiring. However, the team is expanding its use for training and development to find ways to promote and develop internal talent.
It’s also important to note that eSkill hiring assessments are seamlessly integrated with their UKG ATS, only enhancing ease of use.
The credit card company’s goals were not only realized but exceeded. Their hiring process was streamlined by eliminating 20% of candidates during their initial hiring screening process. Their hiring confidence has skyrocketed thanks to a sizeable decrease in attrition from 25% to 18.61%. This has provided $193,432 in savings over two years, not to mention the added value of creating a skilled workforce that stays with the company for extended periods of time.
Now, the hiring team hires with extreme confidence, knowing eSkill hiring assessments correctly identify candidates that will exceed from a skills standpoint.
Click HERE to view Case Study. Request a demo to learn how implementing eSkill’s hiring assessment tests can help you save time while hiring ideal candidates.
“eSkill has significantly increased our confidence in ensuring we are hiring the right people the first time around.”
– Client’s Director of Customer Service and Workforce Management
