Call Centers
Pre-Employment Testing
The cornerstone of a successful call center is a top-flight customer service team that engages clients effectively and turns them into evangelists for your company. Create customized call center assessments by choosing questions that help you evaluate specific skills. Include simulations such as Chat and Multitasking and video response and situational judgment questions to see how candidates will perform on the job and assess Job Fit.
Statistics Speak For Themselves
86%
According to a Customer Experience Impact (CEI) Report, 86% of clients will pay more for great customer service.
93%
According to HubSpot, 93% of customers are likely to make repeat purchases as a result of excellent customer service.
89%
According to a Zendesk study 89% of clients switch to a competitor as a result of bad customer service.
Top Skills & Abilities
to Look for in
Call Centers
Clear Communication Skills
Speak clearly and confidently, stay positive, use persuasive language tactfully, and manage angry callers effectively.
Multitasking Skills
Ability to work with several customers simultaneously and provide prompt issue resolution.
Problem Solving Skills
Can apply problem-solving skills to turn product and operations issues into solutions and unhappy customers into loyal brand evangelists.
COGNITIVE APTITUDE
Cognitive aptitude testing for building stronger teams.
At eSkill, our cognitive aptitude testing services help you identify top candidates faster and more accurately. Measure problem-solving ability, critical thinking skills, and learning potential to build stronger, more successful teams.
Standard Job-Based Tests
Standard Subject-Based Tests
Customize From Over 600 Modular Subjects
Simulations
Situational Judgment Tests (SJT)
Upload Your Own Content
Associated Assessments
Microsoft Office
Evaluate a candidate’s proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. This test measures document formatting, spreadsheet analysis, presentation design, and email management skills, ensuring candidates are job-ready for roles requiring Microsoft Office expertise.
Microsoft Excel
Assess a candidate’s ability to navigate and utilize Microsoft Excel efficiently. This test covers formulas, functions, pivot tables, data analysis, conditional formatting, and macros, ensuring they have the skills needed for data-heavy roles in business, finance, and administration.
Multitasking Simulation
Test a candidate’s ability to handle multiple tasks simultaneously in a fast-paced work environment. This simulation assesses prioritization, attention-switching, and efficiency under pressure, making it essential for call centers, administrative roles, and customer service positions.
Cognitive
Measure a candidate’s problem-solving, critical thinking, and reasoning abilities. This test evaluates numerical reasoning, verbal reasoning, logical analysis, and pattern recognition, helping employers identify high-potential candidates for strategic roles.
Behavioral
Assess a candidate’s workplace behaviors, communication style, and cultural fit. This test evaluates decision-making tendencies, leadership potential, teamwork skills, and adaptability, ensuring the right fit for your company’s environment and job expectations.
Clerical Skills
Evaluate essential administrative and clerical competencies such as typing speed, data entry accuracy, record-keeping, and document organization. This test is perfect for roles in office administration, healthcare, and customer support.
Attention to Detail
Assess a candidate’s ability to identify errors, inconsistencies, and small details in written documents, numerical data, and forms. This test is ideal for roles requiring precision and accuracy, such as accounting, quality control, and administrative work.
Customer Service
Measure a candidate’s ability to interact with customers professionally and effectively. This test evaluates active listening, conflict resolution, problem-solving, and communication skills, ensuring candidates can handle customer interactions with patience and professionalism.
Logical Thinking
Test a candidate’s ability to analyze situations, identify patterns, and draw logical conclusions. This assessment covers deductive reasoning, problem-solving, and pattern recognition, making it ideal for technical, analytical, and decision-making roles.
Business Communication
Assess a candidate’s written and verbal communication skills in a professional setting. This test evaluates email etiquette, grammar, report writing, and clarity of communication, ensuring candidates can effectively convey information in the workplace.
Digital Literacy Simulation
Evaluate a candidate’s ability to use modern digital tools and technology. This simulation assesses basic computer navigation, internet research skills, cybersecurity awareness, and software proficiency, making it essential for today’s digital work environment.
Time Management
Measure a candidate’s ability to prioritize tasks, meet deadlines, and manage workloads efficiently. This test evaluates task scheduling, productivity optimization, and decision-making under pressure, helping employers identify highly organized candidates.
Why Choose eSkill
Call Centers
Assessments?
Thousands of companies use eSkill to improve their hiring
"We have reduced time-to-hire by at least two or three days simply by eliminating inefficiencies in our process. Recruiters no longer have to manually screen applicants and there is no need to go back and forth with candidates to schedule and conduct interviews."
"We utilize eSkill to determine a candidate's capability that may not have the direct experience listed on their resume. This tool is very useful for Hiring Managers who may need some convincing to pull the trigger. The software is user-friendly, and customer service is very responsive."
"eSkill enables managers to easily assess the current knowledge level or new hires because it allows us to anticipate interventions. This helps better prepare new hires for our job environment and helps them ‘get up to speed’ more quickly. The data extraction process is pretty user-friendly as is using the option to forward test results."
"We hire candidates in various markets throughout the U.S. By using eSkill, we now have the capability to test candidates and quickly evaluate their skills and aptitudes to ensure we are identifying the best candidate for each role."
"We have reduced time-to-hire by at least two or three days simply by eliminating inefficiencies in our process. Recruiters no longer have to manually screen applicants and there is no need to go back and forth with candidates to schedule and conduct interviews."
"Quick ability to generate assessments. Complete customization capability for your company's vision of assessments. Report generation for easy candidate comparison. Good pricing for product received. Very helpful for being able to generate which specific assessments we desire. Compare each candidate against another without having a generic canned assessment test."
Endless possibilities but easy to use. Endless combinations of testing/simulations content stays current and spans across so many disciplines. Was able to truly see candidate knowledge concerning specific disciplines and their ability to successfully get the job done.
Great System! It's very easy to use and extremely customizable. It's been a great experience and I feel the test I was able to create for our teller candidates definitely helps us narrow down those who have the right skills and talents.
"Seamless and easy; great support. Ability to assemble own tests. Ease of sending test notices and score reporting. great communication with eskills staff members."
Before eSkill, we did not have a formalized way to assess our candidates. As our company really started to grow in size, we started to notice the pains from hiring managers about the quality of candidates and recent hires. There was pressure to fill open roles as quickly as possible. There were a few instances of managers seeing that some new employees did not have the technical skills needed for positions. Once we started to use eSkill, we saw improved confidence when hiring and more qualified employees. Our managers were on board with using eSkill, mainly because we were able to work together to create specific assessments. All of the hiring managers were then required to complete assessments and provide feedback. Adjustments were made where necessary and we have not looked back since!
eSkill has enhanced our pre-employment skills testing. With the large database of questions readily available, it is easy to create or alter a test to fit a specific position or department. The website is user friendly for both the applicant and the administrator. The people at eSkill have been extremely helpful and friendly on any question that has arisen.
We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.
“eSkill helped us complete the circle in our hiring and screening process by providing a simple-to-use testing platform. This platform set the perfect stage to verify skills and abilities for applicants ranging from entry level customer service to senior level software engineers. Our hiring managers have been very pleased with the variety of standard tests available, along with our ability to create and post our own tests. This system has literally saved us hundreds of working hours.”
“The testing went great! We loved the ability to create our own test from a bank of existing questions. It was a key part of our search process and we found an excellent candidate. As I said, we don’t do searches for technical positions very often, but when we do, eSkill testing will always be a part of it.”
"eSkill assessments are the only way we can validate the candidates’ skill level. eSkill has been a good tool for us overall and as far as I know is very user friendly. We use it as a selling point to clients that we thoroughly vet our candidates before they are sent out for either interviews or placements."
Get ademo.
