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Founded in 2000, Conservice is now the largest utility management and billing company in the U.S. Its solution suite includes a utility management program that enables invoice payment, rate analysis and procurement, utility sub-meter installation, and residential billing management.

These integrated solutions help clients conserve energy and reduce operating costs, and the company provides top-flight customer service to both customers and residents.

The Situation

Conservice was using a “homegrown” testing solution that required a questionnaire to be administered in person. This did not work well during the Coronavirus pandemic since most interviews were virtual. So, the HR team decided to evaluate online skills assessment solutions.

The team reviewed the assessment tool provided by ADP Recruiting Manager, the applicant tracking system (ATS) Conservice uses, but it did not meet their needs. They evaluated other skills assessment tools to find a solution that would help them evaluate candidates’ computer skills so they could quickly identify top candidates and avoid hiring mistakes.

The Solution

The HR team chose the eSkill Talent Assessment PlatformTM because they loved the extensive Assessment Library and wanted the ability to create their own test content and questions.

Many Conservice jobs have unique requirements and require specific competency levels. This means team members needed the ability to choose questions, designate question difficulty levels and add their own test content to ensure candidates have the right skills and the required competency for each job.

The Implementation

HR managers and recruiters found the eSkill Talent Assessment PlatformTM so easy to implement that the entire team was using it within four hours. They initially used it to screen job applicants, improve hire quality, and internally identify “promotable” and “potentially promotable” employees. They eventually added eSkill’s new Behavioral Assessments because they were better and more cost-effective than the program they were using.

The Results

Before implementing eSkill, it took the HR team about 20 days to fill a position, from screening job applicants to extending an offer. It now takes 15 days—a 25% decrease in time-to-hire, mainly because recruiters can evaluate applicants two to three times faster.

The company also saw a significant decrease in turnover. Conservice’s turnover rate was about 34.65% before implementation. The following year, it decreased to 28.06%–a 20% drop.

The ability to customize skills assessments also saves the HR team countless hours. As Brian Williams, Senior Recruiter, explained, “We also love having the ability to create our own tests. We originally administered separate Microsoft Word and Excel tests. Now we can create one test and tailor it as needed to fit a specific job. It is easier for candidates and easier for us to evaluate results.” He added, “We really appreciate having access to the eSkill Talent Assessment PlatformTM when hiring large volumes of new employees remotely because it is easy to screen job applicants and assess their computer skills.”

Conservice has consistently used skills assessments during hiring. It also gets a lot of referrals. So, most candidates know what to expect when they apply. This has created a “standard expectation” about the skills and attributes new hires should have. Senior managers also recognize the value of knowing that new hires have the computer skills and experience required to succeed at Conservice.

The HR team is now exploring the feasibility of using the eSkill Talent Assessment PlatformTM for employee training and development to maximize its value and increase its return on investment (ROI).

Request a demo to learn how the eSkill Talent Assessment PlatformTM helps you create customized skills assessments so you can instantly screen job applicants.

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