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Regency Recruitment and Resources Limited (Regency) is a 25-year-old HR solutions provider located in Port of Spain, Trinidad & Tobago. It provides local and multinational firms with support professionals to fill temporary, contract, and permanent work assignments. As the leading staffing agency in the area, Regency offers a wide range of cost-effective and flexible HR management services such as expatriate orientation and outsourcing, business skills training, and payroll outsourcing.

The Situation

Regency pre-screens candidates for support roles such as Auditing Clerk, Maintenance Tech, and Sales Administrator for placement with clients such as EXIM Bank, Repsol, Massy Distribution, and the Inter-American Development Bank.

Regency was using SHL as its assessment solution, but the management team decided to explore other solutions because they were unhappy with the level and quality of support and were not satisfied with the value they were receiving for the price they were paying.

The team evaluated “every ‘highly rated’ assessment solution available” to find one that would help them screen candidates thoroughly so they could make sound recommendations to clients and help client companies avoid hiring “mistakes.” They also wanted to reduce recruiting costs and have the ability to help clients decrease time-to-hire.

The Solution

The team chose the eSkill Talent Assessment Platform because it provided access to an extensive library of pre-prepared assessments. This made it easy for consultants to find and select the right skills tests for their clients’ job roles. They could also edit off-the-shelf assessments using questions from various skills tests and build wholly customized assessments using questions from the library and their own questions.

The feature that sold Regency on the eSkill Talent Assessment Platform was the ability to include video response questions in skills assessments. They were used to presenting candidates to clients and providing a resume and assessment results. The ability to include video response questions meant they could help clients better determine whether a candidate was a good fit for their organizational culture.

Regency was able to set up eSkill quickly and begin using it immediately. If they had any problems or had a question, they could get immediate help by contacting support or their dedicated Assessment Expert.

The Results

Now that Regency has implemented the eSkill Talent Assessment Platform, it can send clients better-quality applicants. They also save clients countless hours by sending fewer candidates for them to interview. This is possible because they can screen applicants more thoroughly and identify quality candidates quickly. According to Stuart Patrick, Systems Manager, the ability to help clients hire top candidates quickly and reduce time-to-hire has helped Regency gain recognition as the best recruiter in Trinidad Tobago.

Regency has also received great feedback on video response questions from clients and plans to expand it to all their clients.

Regency has reduced recruiting costs because it pays much less for far better value, such as unlimited tests. As Stuart Patrick explained, “We were paying SHL considerably more, but we had access to fewer features and functionality and had problems getting support when we needed it. With eSkill, we feel like we are paying 50% less but getting 150% more.”

Request a demo to learn how implementing the eSkill Talent Assessment Platform can help you reduce hiring costs and decrease time-to-hire.

Click HERE to view Case Study.

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