Customer Service Skills Testing

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Pre-employment skills testing is virtually a requirement today for objectively qualifying which applicants have the right skills for the job. Since 2003, eSkill has been the leading specialist in job-based skills testing. eSkill customer service assessments are designed so that only a small percentage of applicants can correctly solve all the test questions within the allowed timeframe. Each test question offers you a customer service scenario, including subjects for security management, adaptability, listening skills, problem solving, communication skills, and more. The level of complexity and difficulty of test questions depends on your business and the positions you are hiring for: Call Center Operators, Front Desk Personnel, Technical Support, Management, Sales Staff, Administrative Assistants, and more.

Identify The Best Candidates with the #1 Customer Service Assessment Tests

Perfect Match

Access to a massive library with off-the-shelf, subject-based or job-based tests of more than 600 subjects, which include jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, I.T. Systems Support Analyst, Desktop Support Specialist.

Full skill testing personalization

Configure your customer service skills tests by combining any of eSkill’s questions, topics and subjects, including Microsoft Office® Simulations, Typing and Data Entry, Data Checking, Inbound Call Center Simulation, System Administration for Windows and Macintosh OS. You can even add your own test content with the eSkill Author.

Expert Guidance and 24-Hour Support

Your Test Advisor will help you build the ideal customer service skills tests and workflows and have 24/7 support. We will assist you to identify the most qualified candidates and acquire the top talent for your company.

Used by Industry Leaders

eSkill Customer Service Tests have been used across a multitude of major industries such as IT, Healthcare, Sales, Human Resources, in companies like Zappos, Coca Cola, Fed Ex, LG. Testing candidates for employment has never been easier.

Full compliance

With our quality predictive content, millions of candidates have been tested since 2003 with a perfect compliance track record.

Integration Options

We’ve integrated with popular HR systems to automatize the pre-hiring testing stage, so that you’ll no longer have to juggle the multiple systems that could be hampering your daily business priorities.

Behavioral
Testing

Get an integrated approach from prescreening to job analysis and identify a candidate’s capabilities by combining both skills and behavioral assessments. Hire for cultural fit and avoid the guesswork.

Learn more about eSkill pre-employment assessments and how assessing customer service skills can help you find the best and most qualified personnel for your company.

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Find out more about our company

Since 2003, eSkill has been the product leader in online skills testing platform for applicant screening and staff training to thousands of organizations globally. We innovated and continue to lead the market in easily job-customizable tests and reliable, realistic simulation test questions to fit specific job requirements for the highest job relevance and legal validity. Today we have more than 4,000 organizations globally using eSkill assessments in their hiring and training processes.

Customer Service Skills Testing

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