How Inbound and Outbound Call Center Skills Tests Help You Boost Retention
It can be challenging to find good inbound and outbound call center representatives. To gain customers’ trust, call center representatives must be empathetic, good listeners, good problem solvers, and knowledgeable about your company’s products and services. These are such diverse skill sets that it is rare to find candidates with them all.
Call center representatives are often the only people your customers talk to. So, they act as the face of your company and represent your brand. According to Zendesk, 66% of business-to-business customers say they will stop doing business with a company if they have a bad customer service experience. Research also shows that organizations known for providing excellent customer service outperform their competitors.
Therefore, top performing organizations implement an industry-leading assessment solution like the eSkill Talent Assessment PlatformTM and use call center inbound sales skills test and outbound call center skills tests in their hiring process.
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Including call center inbound sales skills tests and outbound call center skills tests in your hiring process helps you hire candidates who are likely to be successful and stay with your company for the long haul. You also save time and money. Many eSkill clients have decreased hiring costs by around 70% and time-to-hire by nearly 60%.
Do you want to learn how call center inbound sales skills tests and outbound call center skills tests help you identify top candidates for your call center? Contact us to request a demo.
