Chitquita McCarthur, MBA

Director of Talent Acquisition
Acceptance Insurance

Is your company’s revenue challenged because of sales agent turnover?

Are you struggling to find the best candidates for your sales roles? 

Attend this short webinar to learn how Acceptance Insurance leveraged customized eSkill assessments to identify Retail Insurance Sales agents who were likely to pass their certification exam and be successful in the role.

Prior to using eSkill Acceptance Insurance experienced a nearly 80% drop-off rate in matching successful candidates to their Retail Insurance Sales Agent roles.

Chitquita will share how Acceptance Insurance moved from an overwhelming 144-question assessment with their prior provider to a customized 32-question skills test that has proven to be a significantly better predictor of the success of the hired candidates for the sales role.

Now we don’t have any drop-off in candidates for the Retail Insurance Agent role. Our pipelines are full and robust. We are getting candidates who are a great fit and want to stay with us long term.” – Chitquita McCarthur

Executives are thrilled with the recruitment success and the budget savings.

Chitquita’s inspiring story will equip you with valuable insights you can use to improve your organization’s recruitment process and success placement rates. 


  • How to assess your current hiring and training metrics
  • How to customize an assessment to predict successful candidate matches for your sales roles
  • How to wow your executive team with your recruitment and training process
  • How to leverage eSkill assessments for a better candidate experience

Who Should Attend

  • Executives and Managers
  • Recruiting Professionals
  • Human Resources Professionals
  • Talent Professionals

About Our Speaker

Chitquita McCarthur, MBA, Director of Talent Acquisition

Chitquita McCarthur is a Certified Human Resources professional with over 22 years of Human Resources and Management experience. She is the Director of Talent Acquisition at Acceptance Insurance and is responsible for managing and leading the Senior Talent Acquisition team while developing and deploying transformative talent acquisition practices and driving strategic human capital outcomes for the company.

Chitquita has her Master of Business Administration from Bethel University and her Bachelor of Business Administration in Human Resources Management from Middle Tennessee State University. Chitquita holds the designation of Certified Professional in Human Resources (PHR), and is a certified Targeted Selection Interviewer Trainer from Development Dimensions International (DDI). 

About Acceptance Insurance

Acceptance is both an omnichannel insurance agency (buy coverage online, on the phone, and in our stores) and insurance carrier (we are the ones you call when something goes wrong), operating in 13 states across more than 250 retail locations. We are a team of more than 1,200 people focused on developing long-term relationships with historically underserved customers, including anyone who needs flexible payment schedules or has a few bumps on their record. We’ve got the support systems of a major insurance company, but we work hard to be a part of and make a difference in our communities.