5 Innovative Ways to Select Quality Talent for Customer Service Positions

Without customers, businesses don’t exist! We can all agree that having someone to buy our products or services makes customer service a key component to a successful business. But all customer service does not have to be conducted the same way. Some key skills, however, contribute to excellent customer service across industries. Gregory Ciotti recently […]

5 (Illustrated) Customer Service Skills to Look for When Hiring Your Reps [PART 1]

There’s SO much unreliable information about résumés out there—making it impossible to completely trust what you are reading. In addition, using interviews and detailed tests to reduce a large applicant pool is time-consuming and inefficient. So… what if you could: 1. Accurately screen for the most skilled candidates prior to in-depth interviewing 2. Increase the skills of […]