Call Center Assessments

The Statistics Speak for Themselves

Call Center 1

According to a Customer Experience Impact (CEI) Report, 86% of clients will pay more for great customer service.

Call Center 2

According to HubSpot, 93% of customers are likely to make repeat purchases as a result of excellent customer service.

Call Center 3

According to a Zendesk study 89% of clients switch to a competitor as a result of bad customer service.

Top Skills and Abilities to Look for in Call Center Professionals

Use our Typing and 10-Key Data Entry skills tests and our Inbound Call Center Simulation to hire the best candidates for your call center.

Clear Communication Skills

Speak clearly and confidently, stay positive, use persuasive language tactfully, and manage angry callers effectively.

Multitasking Skills

Ability to work with several customers simultaneously and provide prompt issue resolution.

Problem Solving Skills

Can apply problem-solving skills to turn product and operations issues into solutions and unhappy customers into loyal brand evangelists.

Call Center Tests You Should Use

Standard Job-Based Tests: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.

Standard Subject-Based Tests: Includes tests that cover MS Office Simulations, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.

Customize From Over 800 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects such as Attention to Detail, Multitasking Simulation, Email Etiquette, Computer Proficiency, and Internet Speed Test.

Simulations: Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. We can also create custom simulations on request.

Situational Judgement Tests (SJT): Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs.

Upload Your Own Content: Create Call Center Skills Assessment Tests using your own content and questions and use eSkill Author to customize them.

Call Center Clients

Valerie Gordon

Strategic Talent Acquisition Manager

FCR

“We have been using eSkill now for over 5 years. Through eSkill we can consistently screen candidates and customize tests specific to our client unique needs. The tool is easy to use, quick to create new assessments, updates to new technology and can handle our volume.”

Chris Marciano

Sr. Manager

Sutherland

“Great! Customer Service is amazing. Ability to create custom tests. Flexibility to listen to what we need and create then implement. Toooons of questions in the bank.”

Elaine M. Coffman

SPHR, Director, HR Business Partner CRM NA

Arvato

“After research and evaluation for a comprehensive and cost effective way to create online test for new hire assessments, we were delighted when we found eSkill. With easy to use features that help you either choose from a predefined test or produce our own, we are able to create, modify and edit tests quickly.”

Wanda Hatchett

Contact Center Scheduling Coordinator/Recruiter

Orvis

“We did demos with maybe six other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Before, we had so many open loops that we couldn’t close because they were out of our control. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Abdul Green

Director of Contact Center Excellence

NAVEX Global

“eSkill has continually exceeded my department’s expectations on helping us source the right talent for the job.”

Why Choose eSkill Call Center Assessments?

  • eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.
  • Sitel, Sutherland Global, and hundreds of other companies use eSkill’s call center assessments to hire customer service reps. Learn why.
  • Include Video Interview questions in your assessments for a seamless, complete evaluation experience.
  • Select from over 800 standard tests, or easily customize assessments from thousands of topics relevant to your job or training requirements.
  • eSkill will help your call center hire better-qualified customer service reps more quickly with defensible compliance.

Looking for More?

Learn about specific solutions designed for your needs, read client success stories and review integration options.

Why ESkill

Why eSkill

eSkill provides the most relevant and valid pre-employment assessment tests for skilled jobs.

How It Works

How it Works

Small business and enterprise solutions for evaluating candidates’ skills quickly, easily, and accurately.

Our Clients

Our Clients

Learn how our clients have benefited from using eSkill.

Integrate

Integrate Your System

Already have an ATS, LMS or HRIS system? Learn how to integrate eSkill with your existing systems.

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