Load time issues on pre-employment assessments and skills tests are commonly caused by a slow Internet connection or the computer you’re using. Please follow these steps to troubleshoot the problem.

• Clear the cache, cookies, and history from your browser. Then close the browser and reopen it.
• When you’re taking the test, make sure that all other applications that use your Internet connection are closed.
• Try taking the test using a different Internet browser.
• Make sure that all browser settings meet the software system requirements.

If none of the recommendations solve your loading issues, please try to take the test using a computer with a faster Internet connection.