Call centers have evolved from troubleshooting and problem-solving entities into sophisticated contact hubs. As a result, call center agents must have strong skills that reflect these increased responsibilities.
Call center agents should possess talents including:
While your organization undoubtedly understands the importance of these skills, you may have struggled to find efficient ways of identifying the top candidates. The answer lies in call center skills tests.
Call center skills tests and behavioral assessments measure a variety of attributes that are essential for a modern call center agent to be successful. eSkill is the leader in skills testing and has created several skills tests specifically for the call center industry.
Learn More about how to implement call center skills tests into your hiring program by downloading the Executive Report on this page.