Category: Hospitality

According to recent data, only about one in ten people have natural leadership ability. An additional 20% of individuals possess some of the basic qualities of a great manager and can become leaders with training and guidance. While hiring individuals with management potential is essential to the success of any business, it is particularly important […]

While the hospitality industry has a history of high annual turnover rates, excessive employee attrition can seriously risk business continuity and damage profitability. If you have been contending with high turnover and are tired of the endless recruiting and hiring cycle, it is time to take action. Specifically, you should begin screening applicants for the […]

As of early 2021, nearly 150,000 full-service restaurants were operating in the United States. This figure does not include chains, only single-location establishments. Additionally, there are more than 91,000 motels and hotels in the nation. Staffing these locations requires millions of workers. Unfortunately, this massive demand for employees can make it tough for you to […]

According to the U.S. Bureau of Labor Statistics (BLS), there were approximately 309,800 restaurant and food service manager jobs in the US in 2020. The BLS projects that the restaurant management sector will experience 15% growth by 2030, which will create 46,200 new positions. While this increase in demand is great for job seekers, it […]

Healthcare terminology provides a standardized “language of medicine” that gives providers and healthcare professionals the ability to document and understand patient care with sufficient clinical specificity. This language helps medical staff communicate more efficiently and streamlines documentation. Recording and deciphering information through medical terminology is essential to every role in the healthcare field, from medical biller […]

Effective communication is critical to patient safety. Both patient–professional communication and communication amongst healthcare teams are fundamental skills in medical practice. Most healthcare professionals know that effective communication is key to mitigating patient risks. Yet, miscommunication continues to plague the healthcare industry. In a 2018 report, communication failures, either between providers and patients or amongst […]

In October 2019, the U.S. unemployment rate in the healthcare industry was at a staggering 2.1% with job growth in the sector predicted to climb for the foreseeable future. The medical coding and billing profession alone is expected to grow 11% through 2028, much faster than the average rate of 5% for all occupations, according […]

An obsession with customer experience is becoming a strong competitive advantage for many businesses, while the lack of it could be fatal. The trend is warranted, according to Microsoft’s 2018 State of Global Customer Service Report, 56% of customers reported having higher expectations for customer service now than they did the previous year and this […]

In an industry dependent on delivering flawless customer service, you know your people can be your brand’s most valuable asset. But providing outstanding customer service is difficult today. You face obstacles because of the incredible talent shortage facing the hospitality industry. Utilizing skills tests, hiring managers can identify talent with the personality traits and skills […]

While talent gaps in the travel and hospitality are not new, the magnitude of the current shortage is unprecedented. In the United States, at the height of the Great Recession, there were roughly 353,000 open positions in hospitality, according to the Bureau of Labor and Statistics. As of July 2019, with the travel industry surging […]

The speed at which business takes place in a restaurant, along with slim profit margins, means every decision matters. That includes hiring restaurant managers who have all of the skills needed to help you succeed. With the restaurant industry holding the highest quit rate (5.3% in August 2019) of any sector and the U.S. unemployment […]