How Customer Service Skills Tests Help in Hiring and Training

Many of your organization’s current hiring challenges may be due to the unprecedented global talent shortage. This talent shortage makes it harder to find quality candidates, and you may feel you have no choice but to take your chances with the second-tier applicants you would not hire under normal circumstances. While these fringe candidates could […]

The Most Important Skills Tests for Retaining Customers

Providing excellent customer service is essential to business success, and your ability to earn repeat business directly impacts long-term success. Customers are 81% more likely to make subsequent purchases if they had a good experience during their first interaction. When you provide clients with exceptional service, they become loyal to your brand. This loyalty helps […]

Why Basic Customer Service Skills Tests Should Be Required

Have you considered adding basic customer service skills tests to your hiring process but are unsure if it is the right move? If you want to screen candidates faster and more efficiently, hire smarter, reduce employee turnover, and improve service delivery, you should require all candidates to complete a customer service skills assessment test. Customer […]

How to Test Customer Service Skills for All Roles

According to a recent Bloomberg report, wait times at call centers have tripled since the start of the Great Resignation. This is a big concern because studies show 61% of consumers would change brands after a single negative customer service experience. Other customer-facing businesses are also experiencing large-scale resignations, staffing shortages, and similar talent-related issues. […]