Category: Customer Service

When you provide an exceptional service experience for your clients, they are likely to become loyal to your brand. A Zendesk report shows that customers are 81% more likely to make subsequent purchases from your company if they had a good experience during their first interaction. A good part of your success depends on your […]

Organizations understand the importance of providing good service and know it improves client retention. So, they have increased their investment in customer service. However, service levels still do not meet customer expectations. Over 50% of consumers have not noticed any improvement in customer service, and 23% have said it has gotten worse.  When you provide clients with […]

Organizations know providing top customer service is critical because 61% of consumers say they would change brands if they had a negative customer service experience. Unfortunately, improving service quality is much easier said than done. Although companies have increased their investment in customer service, they are not meeting customers’ expectations. Studies show over 50% of consumers have not […]

Many of your organization’s current hiring challenges may be due to the unprecedented global talent shortage. This talent shortage makes it harder to find quality candidates, and you may feel you have no choice but to take your chances with the second-tier applicants you would not hire under normal circumstances. While these fringe candidates could […]

Providing excellent customer service is essential to business success, and your ability to earn repeat business directly impacts long-term success. Customers are 81% more likely to make subsequent purchases if they had a good experience during their first interaction. When you provide clients with exceptional service, they become loyal to your brand. This loyalty helps […]

Have you considered adding basic customer service skills tests to your hiring process but are unsure if it is the right move? If you want to screen candidates faster and more efficiently, hire smarter, reduce employee turnover, and improve service delivery, you should require all candidates to complete a customer service skills assessment test. Customer […]

According to a recent Bloomberg report, wait times at call centers have tripled since the start of the Great Resignation. This is a big concern because studies show 61% of consumers would change brands after a single negative customer service experience. Other customer-facing businesses are also experiencing large-scale resignations, staffing shortages, and similar talent-related issues. […]