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A global organization that protects the rights of refugees, forcibly displaced communities, and stateless people has over 120 offices worldwide and employs almost 20,000 people.

The Situation

The global agency recruits locally in each country where it has a presence. Its European office coordinates worldwide recruitment for financial and administrative positions. These efforts are supported by offices in Africa, many of which are in remote locations, unstable areas, and war zones.

All assessments are face-to-face. This means applicants must go to an agency office or set up online proctoring. Many applicants object to using a webcam, and some are hesitant because they do not understand the technology.

The agency was missing out on opportunities to hire qualified candidates because of this and because many applicants had difficulty traveling to an office. So, agency officials researched solutions that would enable them to give applicants the flexibility to complete assessments where and when they wanted to so they could widen their candidate pool.

They determined that skills testing was the best solution for their needs. Therefore, they issued a public tender to solicit proposals for a hiring and training solution that would help them:

  • Decrease initial candidate screening time
  • Hire better-qualified candidates
  • Reduce the number of hiring “mistakes”
  • Identify promotable and potentially promotable employees
  • Reduce time-to-hire

Another essential requirement was that the solution include proctoring functionality to ensure candidates were not cheating while completing assessments.

The Solution

The agency accepted a bid for a one-year Premium Subscription from eSkill and deployed the eSkill Talent Assessment PlatformTM with online proctoring. Implementation was quick and easy. The team referred to the manual to complete the set-up and contacted their eSkill Assessment Expert when they had questions or needed help.

Towards the end of the year, the agency issued a second tender for three years with the option of extending for a year at a time for five years.

The team creates online skills tests that include multiple choice and essay questions and simulations about financial and administrative situations. They choose some questions from skills tests in the eSkill Assessment Library and use Skill Author to add proprietary questions about internal policies and agency manuals.

Online proctoring allows officials to see what happened during each assessment and take a closer look to check anything that looks questionable. They share the results internally using MS Excel, Access, and SharePoint.

The Results

Implementing the eSkill Talent Assessment PlatformTM has helped the agency significantly reduce time-to-hire. It used to take a month or more to fill a position, and it now takes around 10 days. When you factor in the week that is required to prepare an online skills test, the achieved decrease is 40% or more.

The new system is getting excellent reviews from candidates. According to a coordinator in the Division of Financial and Administrative Management), the agency includes a survey at the end of every assessment so candidates can note any problems and provide feedback. So far, the results are overwhelmingly positive.

News about the program’s success is getting around because two of the organization’s sister agencies have expressed interest in using the eSkill Talent Assessment PlatformTM, the subject agency’s experience and results.

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Click HERE to view Case Study.

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