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ITC was not using pre-employment tests and had always relied on paper-based tests. However, the management team began researching and evaluating pre-employment testing solution providers when ITC acquired a new contract with a client that required skills tests for data entry positions to assess typing speed and accuracy.
A program manager who was new to ITC had used the eSkill Talent Assessment PlatformTM at another company. After evaluating eSkill and several other solutions, the other team members agreed that eSkill offered the best value because it included an extensive library of job- and subject-related skills tests that met the new client’s needs, including typing tests and simulations for MS Excel and other commonly used computer applications.
ITC implemented eSkill for the new client and worked with its eSkill account manager and dedicated assessment expert to integrate it with iSolved, the client’s applicant tracking system (ATS). The management team was impressed by how easy it was to implement and deploy the eSkill Talent Assessment PlatformTM, and how easy it was for the staff to learn as they began to use it on more contracts such as the United States Immigration Services (USCIS), U.S. Customs and Border Protection (CBP), and the Drug Enforcement Administration (DEA).
After implementing the eSkill Talent Assessment PlatformTM, it was evident that the pre-employment testing process was quicker and easier for both candidates and hiring managers than it was previously. In fact, ITC saw an immediate difference in candidate retention during the hiring process because the testing process was easier and more efficient.
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“eSkill’s testing interface is much easier for our candidates to use and has increased the number of candidates who
choose to take the tests and move on in the hiring process. Previously, we would lose 10-15% of candidates at this stage because the testing portion was difficult to understand or too tedious to complete.”
– Karen Farley, HR Manager
