Five Essential Qualities to Look for in Customer-Facing Employees

The customer-facing position is the most critical role in the service environment. Currently, about 27% of jobs, from retail to restaurant, fall into this category. As a hiring manager, you know that turnover can be high in these positions and employee morale can be low. To keep good candidates from leaving your workplace, it’s important […]

Nonverbal Communication at Job Interviews

When you are interviewing a candidate for a job, the most important factor to consider maybe something you may have never even thought about: nonverbal communication. When people communicate, they are constantly sending out information, using body language, such as posture and gestures, as well as their tone of voice and facial expressions. These signals […]
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