Why Pre-Employment Testing is Important in Times of Changing Unemployment

The COVID-19 pandemic has had a dramatic effect on hiring. In April 2020, the nation’s unemployment rate soared to 14.7%. As business ramped up to near pre-pandemic levels, the unemployment rate dropped to 6% in March 2021. Then, the “Great Resignation” hit, and 47.4 million workers quit their jobs. As a result, the unemployment rate […]

How to Create an Agile Organization to Deal with Talent Shortages

If you conduct a quick internet query on “dealing with talent shortages,” you will get thousands of results. As global talent shortage statistics show, finding good employees is a top concern for many employers due to the Great Resignation. It seems that everyone has an opinion on how to address the talent shortage. While some […]

How Customer Service Skills Tests Help in Hiring and Training

Many of your organization’s current hiring challenges may be due to the unprecedented global talent shortage. This talent shortage makes it harder to find quality candidates, and you may feel you have no choice but to take your chances with the second-tier applicants you would not hire under normal circumstances. While these fringe candidates could […]

Tips for Dealing with Manufacturing Talent Shortages

Is the manufacturing talent shortage hindering productivity and negatively impacting profitability? Are you concerned that your inability to find quality new hires will threaten business continuity? Are you looking for ways to overcome these hiring challenges but unsure where to begin? The tips below might offer some solutions if any of this sounds familiar. On […]

The Most Important Skills Tests for Retaining Customers

Providing excellent customer service is essential to business success, and your ability to earn repeat business directly impacts long-term success. Customers are 81% more likely to make subsequent purchases if they had a good experience during their first interaction. When you provide clients with exceptional service, they become loyal to your brand. This loyalty helps […]

Tips for Dealing with Digital and Engineering Talent Shortages

The current digital talent shortage is the worst the industry has ever experienced. The engineering talent shortage is just as severe, if not more so. The lack of these in-demand professionals has left companies scrambling to find talent to remain competitive in the marketplace. If you have had a top candidate slip through your fingers, […]

Why Basic Customer Service Skills Tests Should Be Required

Have you considered adding basic customer service skills tests to your hiring process but are unsure if it is the right move? If you want to screen candidates faster and more efficiently, hire smarter, reduce employee turnover, and improve service delivery, you should require all candidates to complete a customer service skills assessment test. Customer […]

5 Struggles Companies Face Filling Roles in a Global Talent Shortage

Filling job roles at your company can be challenging even under ideal circumstances. You must recruit talent, screen candidates, and hope you make the right hiring decisions. This process has become particularly difficult in the tech industry due to the tech talent shortage of 2022. As you are most certainly well aware, the ongoing global […]

How to Test Customer Service Skills for All Roles

According to a recent Bloomberg report, wait times at call centers have tripled since the start of the Great Resignation. This is a big concern because studies show 61% of consumers would change brands after a single negative customer service experience. Other customer-facing businesses are also experiencing large-scale resignations, staffing shortages, and similar talent-related issues. […]

Which Soft Skills Are Most Important for Hiring and Training in 2022?

Is your company looking for ways to improve productivity, increase profitability, and maintain its competitive edge in 2022? Do you want to address the skills gap by improving your hiring practices and upskilling your staff? Are you interested in revitalizing your employee training soft skills program this year but unsure where to begin? If any […]

Use These Leadership Skills Tests to Help Your Executive Team

There is no question that businesses understand the importance of having an effective and well-trained executive team. According to recent data, U.S. companies spend approximately $166 billion on leadership training efforts. Leadership skills training can equip your managerial and supervisory staff to effectively lead their teams, optimize productivity, and achieve organizational objectives. However, developing an […]

How to Improve Employee Soft Skills with Training

Like many organizations, your company has likely realized that soft skills are as valuable as job-specific abilities. Soft skills are important for leadership, employee well-being and for positive team dynamics. However, developing effective soft skills employee training can still be challenging. There are several reasons why . Most notably, many organizations struggle with soft skills […]
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